Since we began making performance clothing in 1877 our products have
been tested in the most extreme conditions on earth. We have been on
both Poles, all oceans and the highest peaks in the world. Throughout,
we've stood behind every product we've made. Today that tradition
remains unbroken.
If a Helly Hansen product ever fails due to a defect in materials or
workmanship we will either repair it without charge or provide a
replacement.
As your satisfaction is our goal, we will also endeavor to ensure our service matches your expectations.
WARRANTY RETURN POLICY
If you have questions or need to return defective product please
contact the Customer Service Department at 1-800-435-5901 for a Return
Authorization number. For more information on frequently asked
questions regarding our warranty policy please visit our web site at
www.hellyhansen.com.
Defective product should be shipped to the warehouse address:
(But will only be accepted with a Return Authorization Number) Please contact 1-800-435-5901 for your RA#
HELLY HANSEN
3703 I Street NW
Auburn, WA 98001
All returned garments must be washed prior to their return or they
cannot be inspected. Customers should enclose a note specifying the
warranty problem and / or the location of the problem on the garment,
as well as list specifics regarding style, color and size. The Return
Authorization number should be written in large letters on the outside
of the package.
The Helly Hansen Warranty Department will inspect the product at no
charge to you. If the Warranty Department determines, in its sole
discretion, that the product has a defect covered under this Warranty,
we will repair or replace it within approximately four weeks. If the
defective garment is not repairable and an identical product is not
available, we will replace it with a garment of comparable style and
color at our discretion. |